3171 Los Feliz Blvd., Suite 200 F, Los Angeles, CA 90039
CAHSAH

Feel Free to Call Us Today! 323-522-6971

Last Updated: December 2024

At Silver Star Home Health, Inc., we value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our website or use our products and services.

By accessing our website or using our products and services, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand your rights and responsibilities regarding your personal information.

  1. Information We Collect

    We may collect the following types of information:

    • Personal Information: This may include your name, email address, phone number, postal address, and any other information you provide when filling out forms on our website or when contacting us.
    • Usage Information: We may collect information about your interactions with our website and services, such as your IP address, browser type, operating system, and browsing behavior.
    • Cookies: We use cookies and similar tracking technologies to collect information about your browsing preferences, such as the pages you visit, the links you click, and other actions you take on our website.
  2. How We Use Your Information

    We may use your personal information for the following purposes:

    • To provide and maintain our products and services.
    • To communicate with you and respond to your inquiries.
    • To improve and personalize your experience on our website.
    • To send you marketing communications, promotions, and updates if you have provided your consent.
    • To monitor and analyze website usage and trends.
  3. SMS Terms & Conditions

    Consent for SMS Communication:

    The phone numbers collected during the SMS consent process will not be shared with third parties for marketing purposes.

    Types of SMS Messages:

    If you consent to receive SMS communications from Silver Star Home Health, Inc., you may receive messages such as:

    • Appointment reminders
    • Follow-up communications
    • Billing notifications
    • Promotions or special offers (if applicable)
    Example Message:

    “Hello, this is a reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messages at any time.”

    Message Frequency:

    The number of messages you receive may vary based on the type of communication. For example, you may receive up to [X] messages per week regarding appointment updates.

    Example Message Frequency Notice:

    “Message frequency may vary. You may receive up to 2 SMS messages per week regarding appointments or account updates.”

    Potential Costs:

    Standard message and data rates may apply based on your mobile carrier’s pricing plan. Rates may differ for domestic versus international messaging.

    Opt-In Methods:

    You can opt-in to receive SMS messages from Silver Star Home Health, Inc. through the following methods:

    • Verbal consent during a conversation
    • Completing an online form
    • Submitting a paper form
    Opt-Out Methods:

    You can unsubscribe from SMS messages at any time by replying “STOP” to any received message. Alternatively, contact us directly to request removal from our messaging list.

    Help and Support:

    For assistance, reply with the keyword “HELP” or visit

    https://www.silverstarhomehealth.com/home-health-care-contact-us.

    Additional Options:
    • If you prefer not to receive SMS messages, do not check the SMS consent box on any forms you complete.
    Standard Messaging Disclosures:
    • Message and data rates may apply.
    • You can opt-out at any time by texting “STOP.”
    • For support, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
    • Message frequency may vary.
  4. Sharing Your Information

    We may share your personal information with third parties, including:

    • Service Providers: We may share information with trusted service providers who assist us in providing our products and services and maintaining our website.
    • Legal Requirements: We may disclose your information if required by law, such as in response to a court order or government request.
  5. Your Choices

    You have the following choices regarding your personal information:

    • Access and Correction: You can access, update, or correct your personal information by contacting us.
    • Opt-Out: You can opt out of receiving marketing communications by following the instructions in the communication.
  6. Data Security

    We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

  7. Changes to This Privacy Policy

    We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the “Last Updated” date will be modified accordingly.

  8. Contact Us

    If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us.